GoGet Scheduler and GoGet Mobile are now the tools of trade in the New Plymouth district.
With the installation of GoGet Scheduler, the people can book their building inspections with Council’s Call Centre staff and be advised of the time of the inspection when they book. Staff in the Building Administration area are using the functionality within GoGet Scheduler to ensure optimum efficiency of the inspection team.
The building inspectors are using tablet devices coupled with GoGet Mobile software to complete their on-site inspections. Whilst they are still taking some paperwork out on site – during the transition phase – paper will soon be a thing of the past. All the information they need relating to the building consent will be on their tablets.
Builders are receiving their site notices electronically where they have email access. The data resulting from the on-site building inspections is synchronised by a click of a button with Council’s TechnologyOne system and Council’s file system.
The staff involved in the training and implementation had a wonderful attitude towards using GoGet and were a fantastic group with which to work. Members of the MBS team will be back to do a follow up and see how it is all going in about a month’s time.
Building staff are now up and running with processing building consents in GoGet.
During June 2014, Nelson City Council completed its user acceptance testing of GoGet Processing. Following training for building staff, the Council went live with processing building consents.
All documentation relating to a building consent is scanned and processing staff work with electronic versions of documents. Staff in the different locations within Council that need to review the building consent can now perform their processing tasks simultaneously in GoGet.
Where further information is needed from the applicant, GoGet responds to the identified requests for information and automatically generates a letter giving full details of the requirements. At the same time, GoGet sends a status to NCS MagiQ to stop the processing clock until this information is received.
GoGet keeps track of where building consents are, both in terms of who is handling them and how long they are taking to process. Members of staff have the benefit of colour coding to show them the age of a consent. The colours go from green (early days in the processing cycle), through orange, to red when they come close to the 20 day timeline.
Nelson City Council is expecting to shorten the time it takes to process consents. It may also look at the other areas of GoGet, the inspections and scheduling, once the processing is bedded in.
We wish them well and remind them, and all our clients, that we are here 24 hours a day, 7 days a week for support if they need us.
All the user guides for the various parts of the GoGet system are available on our website. You can take advantage of using the online version or you can download a PDF version of the user guide.
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Create a bookmark for the web page that shows the particular user guide you want. That will ensure you have quick and easy access to it. Browse through the online user guides using the Contents tab on the left of the screen. Alternatively, use the Index or Search tabs and go directly to the part of the user guide you require.